How large can I print your digital images?
As a general rule of thumb, images can safely be enlarged to 125% of their original image size without affecting quality. Since it's critical that you know what resolution you need for the output device, we recommend that you consult directly with your printer or service bureau to find out the specific capabilities of the device that will be used.

Why do some images come in RGB instead of CMYK?
Our Images are meant to be as versatile as possible for the end user. When an RGB image is converted to CMYK, several parameters must be taken into consideration, including paper stock, four-color film output device, layout software programs used, types of inks used, and special effects intended by you, the designer. We don't want to make these decisions for you since we'd rather you have the control in deciding exactly how your images are converted to CMYK.

Any tips for enlarging images?
High-resolution images have been optimized for a final print size of 8.5"x11", using a screen frequency of 150lpi. You can, however, print the images at a larger size. For the best quality, remember the general guideline of keeping the image resolution (ppi) equal to twice the screen frequency (lpi).
Here are some of the possible ways to use images at sizes larger than 8.5"x11":

Use a lower screen frequency.
If you only require a 130lpi screen frequency, you can enlarge the image to 9.8"x12.7" at 260ppi and still maintain the 2-to-1 ratio of ppi to lpi. Lower screen frequencies will allow you to enlarge the images even further.

Re-sample the image to a higher resolution.
Many image-editing programs will allow you to re-sample an image to a higher resolution. Re-sampling will enable you to maintain the 2-to-1 ratio of ppi to lpi. Software programs are able to add data to your image by interpolating the colours of adjacent pixels in the image. This can cause the image to appear somewhat out of focus or blurry. To compensate for this, you may want to apply a sharpening filter to the image to eliminate some of the blurring. We recommend that you experiment with this technique to determine if the results will be satisfactory for your needs.

Use a lower ppi-to-lpi ratio, such as 1.5 to 1.
The recommendation of the image resolution (ppi) equalling twice the screen frequency (lpi) is to ensure the highest quality. You can go below this ratio with relatively little noticeable difference in quality. By using the ratio of 1.5 to 1, you can enlarge the images to 11.4"x17.2". You should never go below a 1-to-1 ratio of ppi to lpi

What are your average image size specifications?
Low Resolution 600k-3MB
Medium Resolution 10MB-18MB A5 size
High Resolution 20-40MB A4 size
Super High Resolution 40-100MB A3 size
Actual image file size may vary from publisher to publisher .
All CD titles come with the highest resolution available for that collection.

How do I download an image after purchasing?
After you have purchased one or more images, it is easy for you to download your order from our web site. Note: You must be logged-in in order to download the images.

1. Goto "MY ACCOUNT" and select the "ORDER HISTORY" tab.
2. Find the image that you want to download.
3. Click the "DOWNLOAD" link next to the image.
4. The "FILE DOWNLOAD" dialog box will appear.
5. Choose "SAVE" and select the desired location for the saved (downloaded) image.

I’m having trouble downloading an image. Help!
Sometimes customers experience error messages or other problems when downloading an image. You can RE-DOWNLOAD a file by going to "MY ACCOUNT" and using "ORDER HISTORY". You can re-download anytime before the expiration date, as many times as you like. Listed below are some common problems and solutions for why your image(s) may not be downloading:

The download was interrupted or never started
Go back to your ORDER HISTORY page and try again. Interruptions can occur on browsers, due to a bad connection, heavy internet traffic or if you do not have enough memory allotted to your browser for the size of image(s) you are trying to download.

I can't find the image(s) I downloaded
Try doing a find or search on your computer for the image. If you did not rename the image, you need to look for the image number or try downloading the image directly to your hard drive by holding down the option key (MAC) or the alt key (PC) when you click on the "DOWNLOAD" link. It will then show up on your desktop.

Can I have the image(s) e-mailed?
Yes. Call alt.TYPE +65-6236 2988, Mon-Fri, 9:30 a.m. to 6:30 p.m. CST. However, we recommend that you try to resolve your download problem, without needing e-mail, since some files may be too large to e-mail or you may urgently need an image(s) when our representative is unavailable.